Writing Center Exit Survey – May 2007

The Writing Center at TSJC conducted an exit survey with students who had used the Center. The results were tabulated by number, percentage, and score based on a 5-point system with 5 equaling “Strongly agree,” 4 equaling “agree,” 3 equaling “Neutral,” 2 equaling “Disagree,” and 1 equaling “Strongly disagree.” Two open-answer questions were asked. A list of the responses is included. A total of 37 students are included.

1. I found the on-duty tutors to be helpful and courteous as they assisted me with my papers.

Strongly Agree Agree Neutral Disagree Strongly Disagree

Responses 24 12 1

Percentages 65 33 2

Score – 4.62

2. I found the on-duty tutors supportive in assisting me on the computers.

Responses 14 15 7 1

Percentages 37 41 19 3

Score – 4.14

3. The Writing Center staff was knowledgeable and well-informed on writing procedures and styles.

Responses 16 20 1

Percentages 43 54 3

Score – 4.41

4. I found the atmosphere (noise level, appearance, set up, etc.) of the Writing Center to be comfortable and pleasant.

Responses 25 7 5

Percentages 68 19 13

Score – 4.54

5. I had an overall positive experience in the Writing Center.

Responses 24 11 2

Percentages 65 30 5

Score – 4.59

6. I plan on using the Writing Center in the future.

Responses 26 10 1

Percentages 70 27 3

Score – 4.67

Open Questions:

Do you have any suggestions on improvements for the Writing Center?

Positive comments:

Doing good!

It’s a good place to study. Doing good!

I think the Learning Center is a great resource for all students, the environment and tutors create the most significant benefits. Maybe open earlier like 7 AM.

No, everything was great.

Everyone is very friendly and knowledgeable about writing.

No, everything is perfect.

Suggestions:

Coffee!

Maybe some flyers can be set up on how to set up margins how to use PowerPoint, etc.

Have people sign-in manually because the computers don’t let people sign in sometimes.

Longer hours.

Negative comments:

N/A

Take a moment to describe your overall reaction to the Writing Center.

Positive comments:

Nice

It was a great experience.

It is very helpful for internet research and assignments and is very convenient.

I know when I’m under time deadlines and need a place to study, it is the only place I want to be. I have a PC at home, but the tutors, networking, and resources can’t be beat!

Cozy, but sometimes very hectic.

The tutors were very helpful and courteous when evaluating all of my papers.

Clean, nice quiet place to work and be to get work done.

I really like it.

My overall reaction has been well. I always get the help I needed. Thank you, Sis.

The Writing Center is generally a very nice quiet place. The atmosphere is well suited for study. The staff is very pleasant and knowledgeable.

Well, I’m a high school student doing college classes, and the were very understanding and informative when I had a question.

Helpful.

Enjoyable.

It is a very good place to get away from everybody and get a good portion of my homework done.

I enjoy using the Writing Center because it is quiet and I can get my work done. The on –duty tutors are very helpful when I need it.

I think that the Writing Center is a wonderful facility available to students.

I like the comfort level. It makes it easier to work.

I loved it. It was so helpful in writing my papers and all got me good grades.

AWESOME!

Very handy.

Very awesome!!

Great.

Clean, nice people.

Pleasant place to be.

Very helpful.

Very helpful staff. It has been an excellent tool to help me minor grammar errors and sentence flow.

I thought it was great.

It’s been helpful to me with my papers for English, and it’s been a big help to me when I needed on the computers.

Negative comments:

N/A