Frequently Asked Questions about the ED Portal

Who can log in?

At this time, only active students and active faculty/advisors have an account in the ED portal. Employees do not have an account in the portal yet. They will have an account when the HR module goes live later this year.

How do students and faculty login?

Active Students and active faculty can login using their SIS ID, their Banner ID, or their new ED user ID. If they log in with their SIS ID or Banner ID, they will be informed of their new ED user ID and encouraged to use it from now on. The very first time they log in, active students and active faculty must use their banner pin as their initial password. The banner pin is MMDDYY of birth unless they’ve previously changed it in Self Service Banner.

Why does it say “password expired” right away?

All accounts are set to require a change of password on first login for security reasons. The new password must comply with the complexity requirements of the computer use policy. The password expires every 60 days per the computer use policy.

Why do they have to answer 6 security questions?

To allow users to reset their password themselves should they ever forget it, the system prompts them with 6 simple questions on first login. The answers to these questions can be changed later, inside of Portal by clicking on the “My Account” link.

Do they have to login again to access Self Service Banner functionality from inside the portal?

No. Once logged in to the portal, Self Service Banner can be accessed directly (without logging in) via the Student Services Tab.

Does resetting the PIN in GOATPAD reset the password in the ED Portal?

No. Changing a PIN in GOATPAD will not change the Portal password.

Who can reset portal user passwords?

Admissions Power Users at each institution have been given a special account to reset portal user passwords. The Portal doesn’t allow anyone to view a user’s password. All users, whose password has been reset, will be prompted to change it on next login.

Why do they get a message “Account is disabled”?

For security reasons, accounts automatically lock themselves for a few minutes after 5 failed attempts. They automatically re-enable themselves. However, to minimize frustration, we have temporarily disabled this option until users get familiar with their new login process.

What’s the difference between the PIN and the password and why do they need both?

PIN is a 6-digit code used by Self Service Banner before the Portal was launched.

PIN is also used the very first time a user ever logs in to the Portal. On first login, a user is prompted to set their Portal password. The Portal password must meet the complexity requirements set forth in the CCCS Computer Use Policy that is, at least 8 characters and a combination of numbers and letters. From then on, users will access the portal with their password, not PIN. Some services, such as Voice Registration, will still require a student to use their PIN. As a result, users have both a password and a PIN.